About Me

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My Mission

My passion lies in my ability to deliver the best IT services to you and your business. With years of experience I bring a quick resolution to all issues while keeping my eyes ahead and ready for your next big project. Whether working remotely or side-by-side you will know that you issue is being taken care of when it gets into my hands.

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Skillset

  • Windows 7/10
  • MacOS
  • Active Directory
  • Hyper-V
  • VOIP
  • VPN
  • TCP/IP
  • Wireless administration and troubleshooting
  • Mobile devices


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Certifications

  • Microsoft Certified Solutions Associate: Windows 10
  • MacOS Essentials 10.13

References

Professional Experience

FIELD TECHNOLOGY ANALYST | OREGON HEALTH AND SCIENCE UNIVERSITY | AUGUST 2016- CURRENT

 

  • Deliver excellent customer service through phone support directly to customers to achieve first call resolution
  • Execute project and ticket assignments for various departments and IT related needs in a timely manner, demonstrating an ability to multi task and prioritize tasks throughout the day
  • Established my ability to work independently at an early start and make proper decisions about escalation of tickets to various departments
  • Quickly became knowledgeable and adapted to the broad spectrum of core services and technologies

IT CONSULTANT | STOUTCREEK CONSULTING LLC. | JUNE 2013 – JULY 2016

 

  • On-site representative at Providence Park field; also provide direct service to multiple clients around the Portland area; demonstrated ability to multitask and rapidly prioritize IT concerns
  • Identify and correct Wi-Fi and core network issues, hand scanners, and other mobile devices
  • Facilitate network availability and connectivity for guest meetings and special events in the stadium
  • Utilize Office applications to track inventory and maintain accurate documentation
  • Off-site remote administration through RDP, VNC and vPro for on call issues across town
  • Analyze recurring issues to create and implement a plan of preventative action
  • Represent company principal at meetings and on an on-call basis
  • Work with vendors to resolve technical issues and make purchases for various departments

HELPDESK TECHNICIAN | STUDENT AFFAIRS IT - UNIVERSITY OF OREGON | JUNE 2010 - JUNE 2013

 

  • Built trusting relationships with clients through excellent people skills
  • Lead project and team management to address client issues and needs through a ticketing system; provided follow up to client concerns
  • Developed printer and desktop maintenance skills across a multitude of platforms and devices, both Windows and Apple technologies

Download a copy of my resume

CarsonBeeResume 2019 (docx)

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